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Feel free to contact us at any time. We’re here to help with orders, product questions, or any other inquiries you may have.

Our customer support team is available by email from Monday to Friday, 9:00 AM to 6:00 PM (PT), except on holidays. We aim to respond within 2 business days.

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FREQUENTLY ASKED QUESTIONS (FAQ)

By email: hello@essestudio.com
Via our social media channels.

For questions related to returns, please contact us at: hello@essestudio.com

We are available to assist you on weekdays, Monday to Friday, from 9:00 AM to 6:00 PM (PT time).

Orders over €35 qualify for free shipping.

For orders under €35, shipping fees vary by country and will be calculated at checkout.

Free shipping for orders over €35 applies only to Mainland Portugal.

We’ll do our best to ship your order as quickly as possible, usually within 24–48 hours. Once your order has been shipped, you’ll receive an email with all the details. Delivery times may vary depending on your location.

Once an order has been placed, it cannot be modified or cancelled. Please review your order carefully before completing your purchase to ensure that all shipping details, items, and quantities are correct.

We take pride in working with suppliers from around the world — in Portugal, Poland, and Asia — to produce our products and packaging.

Debit Card, Multibanco Reference, MB Way, and Payshop.

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FREQUENTLY ASKED QUESTIONS (FAQ)